The aim of IJECRM is to provide an international forum and refereed reference in the field of electronic customer relationship management (ECRM). It also addresses the interaction, collaboration, partnership and cooperation between small and medium sized enterprises (SMEs) and larger enterprises in a customer relationship. More innovative analysis and better understanding of the complexity involved in a customer relationship are essential in today's global businesses. Therefore, manuscripts offering theoretical, conceptual, and practical contributions for ECRM are encouraged.
⚡ Speed vs Prestige
How does this journal balance review speed with impact level?
Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.
Publication & Citation Trend
Articles published
Times cited
2019
2020
2021
2022
2023
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2026
Source: OpenAlex · Note: citations accumulate over time so older years appear higher
SJR Quartile by Discipline
Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.
Business, Management and Accounting (miscellaneous)Q4
Subject Classification
Scopus Categories
Business, Management and Accounting (miscellaneous)
Research Topics (OpenAlex)
Customer Service Quality and LoyaltyTechnology Adoption and User BehaviourDigital Marketing and Social MediaConsumer Retail Behavior StudiesCustomer churn and segmentationQuality and Supply ManagementConsumer Behavior in Brand Consumption and IdentificationOutsourcing and Supply Chain ManagementOrganizational and Employee PerformanceOrganizational Leadership and Management Strategies