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International Journal of Electronic Customer Relationship Management

Inderscience Enterprises Ltd · United Kingdom · Est. 2007

ISSN1750-0664

SJR Q4✓ Scopus / SJR

Journal Impact Factor

Not on record at PubScope. The Journal Impact Factor is published by Clarivate for Web of Science (JCR)–indexed journals. If this journal has one, it appears on the journal’s page ↗

📊 Standing in its field

Where this journal ranks among others in the same subject area.

SJR · Scopus

Bottom 25%

Clarivate’s JCR quartile is a separate ranking and may differ

SJR Scorei

0.182

H-Indexi

SNIPi

0.314

Total Worksi

371

Total Citationsi

2,264

2yr Mean Citednessi

0.30

Open Impact Factor alternative

Aims & Scope

The aim of IJECRM is to provide an international forum and refereed reference in the field of electronic customer relationship management (ECRM). It also addresses the interaction, collaboration, partnership and cooperation between small and medium sized enterprises (SMEs) and larger enterprises in a customer relationship. More innovative analysis and better understanding of the complexity involved in a customer relationship are essential in today's global businesses. Therefore, manuscripts offering theoretical, conceptual, and practical contributions for ECRM are encouraged.

General Information

Country / RegionUnited Kingdom

Primary LanguageEnglish

1st Year Published2007

Frequency4 issues per year

StatusActive (last: 2026)

Total Publications371

Publisher OrgInderscience Publishers

Visit Journal Website

Submission Info

Peer Reviewdouble-blind review

OA License—

OA Rate—

Ethics & Quality

COPE Member✗ No

OASPA Member✗ No

Not on Predatory Lists✓ Yes

Think.Check.Submit Compliance

thinkchecksubmit.org

7/11 · 64%

✅

Do you know the journal / publisher?

Inderscience Enterprises Ltd

✅

Does the journal have a website?

✓ Linked

✅

Is the ISSN verified?

1750-0664

✅

Indexed in a trusted database?

Scopus

✅

Peer review process documented?

double-blind review

❌

Follows ethical publishing standards (COPE)?

N/A

✅

Not on predatory/blacklists?

✓ Clean

❌

Long-term digital preservation?

N/A

❌

Plagiarism detection in place?

N/A

❌

Listed in DOAJ (verified OA)?

N/A

✅

Primary language documented?

English

A twelfth criterion — whether APC fees are clearly disclosed — is not scored here; it is left out of the total rather than counted as a failure. Publication charges appear in the metrics card above.

Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.

Publication & Citation Trend

Articles published

Citations received

178

2019

2020

2021

2022

2023

2024

2025

2026

Source: OpenAlex · Each year’s green bar = citations earned by that year’s papers, counted to date — so recent years look lower simply because their papers haven’t had time to be cited yet.

SJR Quartile by Discipline

Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.

Business, Management and Accounting (miscellaneous)Q4

Subject Classification

Scopus Categories

Business, Management and Accounting (miscellaneous)

Research Topics (OpenAlex)

Customer Service Quality and LoyaltyTechnology Adoption and User BehaviourDigital Marketing and Social MediaConsumer Retail Behavior StudiesCustomer churn and segmentationQuality and Supply ManagementConsumer Behavior in Brand Consumption and IdentificationOutsourcing and Supply Chain ManagementOrganizational and Employee PerformanceOrganizational Leadership and Management Strategies

Frequently asked questions about International Journal of Electronic Customer Relationship Management

Is International Journal of Electronic Customer Relationship Management a predatory journal?

PubScope has no integrity flags on record for International Journal of Electronic Customer Relationship Management: it is indexed in Scopus, and is not on DOAJ's withdrawn list. Indexing is a transparency signal, not a guarantee — always confirm fit and policies before submitting.

What is the impact factor of International Journal of Electronic Customer Relationship Management?

International Journal of Electronic Customer Relationship Management is not in the Web of Science Core Collection, so it has no official Clarivate Journal Impact Factor. Its SCImago SJR score is 0.182.

Is International Journal of Electronic Customer Relationship Management indexed in Scopus and Web of Science?

International Journal of Electronic Customer Relationship Management is indexed in Scopus.