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International Journal of Customer Relationship Marketing and Management

IGI Global Publishing · United States · Est. 2010

ISSN1947-9247

SJR Q2✓ Scopus / SJR

Journal Impact Factor

Not on record at PubScope. The Journal Impact Factor is published by Clarivate for Web of Science (JCR)–indexed journals. If this journal has one, it appears on the journal’s page ↗

📊 Standing in its field

Where this journal ranks among others in the same subject area.

SJR · Scopus

Top 50% in field

Clarivate’s JCR quartile is a separate ranking and may differ

SJR Scorei

0.304

H-Indexi

SNIPi

0.415

Total Worksi

355

Total Citationsi

1,201

2yr Mean Citednessi

1.40

Open Impact Factor alternative

Aims & Scope

This journal aims to provide a comprehensive understanding of the latest research and practices in customer relationship marketing and management. It covers topics such as customer loyalty, customer satisfaction, customer retention strategies, CRM technologies, customer data analysis, and the impact of marketing on customer relationships. The journal is dedicated to advancing the knowledge and application of effective customer relationship strategies in various industries.

General Information

Country / RegionUnited States

Primary LanguageEnglish

1st Year Published2010

FrequencyQuarterly

StatusActive (last: 2026)

Total Publications355

Publisher OrgIGI Global

OA Since2021

Visit Journal Website

Submission Info

Peer ReviewDouble-blind peer review

OA LicenseCreative Commons Attribution 4.0 International License

OA Rate—

Ethics & Quality

COPE Member✗ No

OASPA Member✗ No

Not on Predatory Lists✓ Yes

Plagiarism Detection✓ Yes

Think.Check.Submit Compliance

thinkchecksubmit.org

8/11 · 73%

✅

Do you know the journal / publisher?

IGI Global Publishing

✅

Does the journal have a website?

✓ Linked

✅

Is the ISSN verified?

1947-9247

✅

Indexed in a trusted database?

Scopus

✅

Peer review process documented?

Double-blind peer review

❌

Follows ethical publishing standards (COPE)?

N/A

✅

Not on predatory/blacklists?

✓ Clean

❌

Long-term digital preservation?

N/A

✅

Plagiarism detection in place?

Yes

❌

Listed in DOAJ (verified OA)?

N/A

✅

Primary language documented?

English

A twelfth criterion — whether APC fees are clearly disclosed — is not scored here; it is left out of the total rather than counted as a failure. Publication charges appear in the metrics card above.

Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.

Publication & Citation Trend

Articles published

Citations received

116

2019

165

2020

186

2021

2022

2023

2024

2025

2026

Source: OpenAlex · Each year’s green bar = citations earned by that year’s papers, counted to date — so recent years look lower simply because their papers haven’t had time to be cited yet.

SJR Quartile by Discipline

Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.

Information Systems and ManagementQ2

Business and International ManagementQ3

Information SystemsQ3

Management Information SystemsQ3

MarketingQ3

Subject Classification

Scopus Categories

Information Systems and ManagementInformation SystemsManagement Information SystemsBusiness and International ManagementMarketing

Research Topics (OpenAlex)

Customer Service Quality and LoyaltyDigital Marketing and Social MediaTechnology Adoption and User BehaviourConsumer Retail Behavior StudiesConsumer Behavior in Brand Consumption and IdentificationOrganizational and Employee PerformanceImpact of Technology on AdolescentsOrganizational Leadership and Management StrategiesQuality and Supply ManagementMarketing and Advertising Strategies

Frequently asked questions about International Journal of Customer Relationship Marketing and Management

Is International Journal of Customer Relationship Marketing and Management a predatory journal?

PubScope has no integrity flags on record for International Journal of Customer Relationship Marketing and Management: it is indexed in Scopus, and is not on DOAJ's withdrawn list. Indexing is a transparency signal, not a guarantee — always confirm fit and policies before submitting.

What is the impact factor of International Journal of Customer Relationship Marketing and Management?

International Journal of Customer Relationship Marketing and Management is not in the Web of Science Core Collection, so it has no official Clarivate Journal Impact Factor. Its SCImago SJR score is 0.304.

Is International Journal of Customer Relationship Marketing and Management indexed in Scopus and Web of Science?

International Journal of Customer Relationship Marketing and Management is indexed in Scopus.