This journal publishes research on the design, operation, and evaluation of services, with a focus on how technology and operational strategies impact service delivery and customer experience. Topics include e-commerce logistics, online review systems, inventory management, urban mobility services, electric vehicle charging infrastructure, and pricing strategies in multi-channel retail. The research often employs analytical models, simulations, and empirical data analysis to address challenges in service systems.
AI-summarised from recent articles · verify on the publisher page
⚡ Speed vs Prestige
How does this journal balance review speed with impact level?
Q1
SJR Rank
Top 25% in field
General Information
Country / RegionUnited States
Primary LanguageEnglish
1st Year Published2009
Annual Volume~ 21 articles / year
StatusActive (last: 2025)
Total Publications546
Publisher OrgInstitute for Operations Research and the Management Sciences
INFORMS Institute for Operations Research and the Management Sciences
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Does the journal have a website?
No URL
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Is the ISSN verified?
2164-3970
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Indexed in a trusted database?
Scopus
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Peer review process documented?
N/A
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Follows ethical publishing standards (COPE)?
N/A
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APC fees clearly disclosed?
N/A
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Not on predatory/blacklists?
✓ Clean
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Long-term digital preservation?
N/A
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Plagiarism detection in place?
N/A
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Listed in DOAJ (verified OA)?
N/A
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Primary language documented?
English
Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.
Publication & Citation Trend
Articles published
Times cited
2019
2020
2021
2022
2023
2024
2025
2026
Source: OpenAlex · Note: citations accumulate over time so older years appear higher
SJR Quartile by Discipline
Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.
Modeling and SimulationQ1
Business and International ManagementQ2
Management Science and Operations ResearchQ2
MarketingQ2
Subject Classification
Web of Science Categories
BusinessManagement
Scopus Categories
Management Science and Operations ResearchBusiness and International ManagementModeling and SimulationMarketing
Research Topics (OpenAlex)
Service and Product InnovationCustomer Service Quality and LoyaltyConsumer Retail Behavior StudiesDigital Marketing and Social MediaSupply Chain and Inventory ManagementTechnology Adoption and User BehaviourConsumer Market Behavior and PricingInnovative Approaches in Technology and Social DevelopmentTransportation and Mobility InnovationsInformation Systems Theories and Implementation