Home›Search›Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

University of Nevada · United States

ISSN0899-8620

SJR Q3✓ Scopus / SJR

Journal Impact Factor

Not on record at PubScope. The Journal Impact Factor is published by Clarivate for Web of Science (JCR)–indexed journals.

📊 Standing in its field

Where this journal ranks among others in the same subject area.

SJR · Scopus

Top 75% in field

Clarivate’s JCR quartile is a separate ranking and may differ

SJR Scorei

0.234

H-Indexi

SNIPi

0.779

Aims & Scope✦ Compiled from public sources

The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior publishes research examining antecedents and consequences of satisfying or dissatisfying consumer experiences. It promotes theory development in these areas through quantitative and/or qualitative inquiries.

AI-compiled from public web sources · verify on the publisher page

General Information

Country / RegionUnited States

Primary Language—

1st Year Published—

StatusActive

Total Publications—

Submission Info

Peer Review—

OA License—

OA Rate—

Ethics & Quality

COPE Member✗ No

OASPA Member✗ No

Not on Predatory Lists✓ Yes

Think.Check.Submit Compliance

thinkchecksubmit.org

4/11 · 36%

✅

Do you know the journal / publisher?

University of Nevada

❌

Does the journal have a website?

No URL

✅

Is the ISSN verified?

0899-8620

✅

Indexed in a trusted database?

Scopus

❌

Peer review process documented?

N/A

❌

Follows ethical publishing standards (COPE)?

N/A

✅

Not on predatory/blacklists?

✓ Clean

❌

Long-term digital preservation?

N/A

❌

Plagiarism detection in place?

N/A

❌

Listed in DOAJ (verified OA)?

N/A

❌

Primary language documented?

N/A

A twelfth criterion — whether APC fees are clearly disclosed — is not scored here; it is left out of the total rather than counted as a failure. Publication charges appear in the metrics card above.

Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.

SJR Quartile by Discipline

Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.

Business and International ManagementQ3

Applied PsychologyQ4

MarketingQ4

Social PsychologyQ4

Subject Classification

Scopus Categories

Applied PsychologySocial PsychologyBusiness and International ManagementMarketing

Frequently asked questions about Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Is Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior a predatory journal?

PubScope has no integrity flags on record for Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior: it is indexed in Scopus, and is not on DOAJ's withdrawn list. Indexing is a transparency signal, not a guarantee — always confirm fit and policies before submitting.

What is the impact factor of Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior?

Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior is not in the Web of Science Core Collection, so it has no official Clarivate Journal Impact Factor. Its SCImago SJR score is 0.234.

Is Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior indexed in Scopus and Web of Science?

Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior is indexed in Scopus.