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Services Marketing Quarterly

Taylor and Francis Ltd. · United Kingdom · Est. 1985

ISSN1533-2977

SJR Q2✓ WOS ESCI✓ Scopus / SJR

/ 100

High Trust

PubScope credibility score from verifiable indexing & ethics signals

Score Breakdown

◆ Scopus Q266

✓ Corroboration (2 more)+12

Total78

Level data: Norwegian Register (HK-dir), NLOD 2.0. · Third-party records · how this is calculated · Report an error →

⚡ Speed vs Prestige

How does this journal balance review speed with impact level?

Publication speed: not measurable

publisher doesn’t disclose per-article submission dates — we never estimate

SJR Rank

Top 50% in field

Impact Factor & Quartile · Web of Science (JCR)

✓ Indexed in the Web of Science Core Collection (ESCI) — Clarivate publishes an official Journal Impact Factor and JCR quartile for this journal.

See the official Impact Factor & quartile on the journal’s page ↗

The Impact Factor & JCR quartile are licensed by Clarivate — we link you to the official source instead of reprinting a number that can go out of date. Open metrics below: SCImago Q2. Source: Clarivate Journal Citation Reports.

SJR Scorei

0.389

H-Indexi

CiteScore

View ↗

Scopus metric · on the journal’s page

SNIPi

0.558

Total Worksi

1,217

Total Citationsi

10,493

2yr Mean Citednessi

1.73

Open Impact Factor alternative

Retractions

Source: Retraction Watch

Aims & Scope✦ Compiled from public sources

Services Marketing Quarterly presents conceptual/theoretical and empirical articles addressing issues faced by service marketers. It highlights the application of services marketing theories to real-world problems and is directed at academicians and practitioners involved in the development and application of services marketing concepts across various industries.

AI-compiled from public web sources · verify on publisher page →

General Information

Country / RegionUnited Kingdom

Primary LanguageEnglish

1st Year Published1985

Annual Volume~ 22 articles / year

StatusActive (last: 2026)

Total Publications1,217

Publisher OrgTaylor & Francis

Visit Journal Website

Submission Info

Peer Review—

Review Time—

Acceptance Rate—

OA License—

OA Rate—

Ethics & Quality

COPE Member✗ No

OASPA Member✗ No

Not on Predatory Lists✓ Yes

Think.Check.Submit Compliance

thinkchecksubmit.org

6/12 · 50%

✅

Do you know the journal / publisher?

Taylor and Francis Ltd.

✅

Does the journal have a website?

✓ Linked

✅

Is the ISSN verified?

1533-2977

✅

Indexed in a trusted database?

WoS, Scopus

❌

Peer review process documented?

N/A

❌

Follows ethical publishing standards (COPE)?

N/A

❌

APC fees clearly disclosed?

N/A

✅

Not on predatory/blacklists?

✓ Clean

❌

Long-term digital preservation?

N/A

❌

Plagiarism detection in place?

N/A

❌

Listed in DOAJ (verified OA)?

N/A

✅

Primary language documented?

English

Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.

Publication & Citation Trend

Articles published

Citations received

339

2019

262

2020

377

2021

2022

2023

2024

2025

2026

Source: OpenAlex · Each year’s green bar = citations earned by that year’s papers, counted to date — so recent years look lower simply because their papers haven’t had time to be cited yet.

SJR Quartile by Discipline

Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.

Business, Management and Accounting (miscellaneous)Q2

Subject Classification

Web of Science Categories

Business

Scopus Categories

Business, Management and Accounting (miscellaneous)

Research Topics (OpenAlex)

Customer Service Quality and LoyaltyConsumer Behavior in Brand Consumption and IdentificationDigital Marketing and Social MediaConsumer Retail Behavior StudiesTechnology Adoption and User BehaviourHuman auditory perception and evaluationDiverse Scientific and Economic StudiesMarketing and Advertising StrategiesManagement and Marketing EducationService and Product Innovation

Frequently asked questions about Services Marketing Quarterly

Is Services Marketing Quarterly a predatory journal?

PubScope has no integrity flags on record for Services Marketing Quarterly: it is indexed in Web of Science, Scopus, and is not on DOAJ's withdrawn list. Its PubScope Trust Score is 78/100. Indexing is a transparency signal, not a guarantee — always confirm fit and policies before submitting.

What is the impact factor of Services Marketing Quarterly?

Services Marketing Quarterly is indexed in the Web of Science Core Collection, so Clarivate publishes an official Journal Impact Factor for it (since the 2023 Journal Citation Reports, every Core Collection journal — including Arts & Humanities and Emerging Sources titles — receives one). PubScope links to Clarivate's official source rather than reprinting the number, which can be out of date. Its open 2-year mean citedness is 1.73.

Is Services Marketing Quarterly indexed in Scopus and Web of Science?

Services Marketing Quarterly is indexed in Web of Science, Scopus.