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Journal of Services Marketing

Emerald Group Publishing Ltd. · United Kingdom

ISSN0887-6045eISSN0887-6045

SJR Q1✓ WOS SSCI✓ Scopus / SJR

/ 100

Medium Risk

Score Breakdown

✓ WoS SCIE/SSCI+25

✓ Scopus Q1+25

Total50

Journal Impact Factor

This journal is indexed in Web of Science (JCR) and has an official Journal Impact Factor. View the current value on the journal’s page ↗

SJR Score

1.364

H-Index

180

CiteScore

View ↗

Scopus metric · on the journal’s page

SNIP

1.151

Total Works

1,968

Total Citations

128,784

2yr Mean Citedness

3.39

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Retractions

Source: Retraction Watch

Aims & Scope✦ Inferred from recent articles

The Journal of Services Marketing focuses on understanding customer experiences and value co-creation within various service contexts. It examines how digital transformation, including AI and phygital environments, impacts consumer perceptions and employee experiences. The journal also explores service recovery, customer well-being, and the role of organizational legitimacy and trust in shaping service encounters.

AI-summarised from recent articles · verify on publisher page →

⚡ Speed vs Prestige

How does this journal balance review speed with impact level?

SJR Rank

Top 25% in field

General Information

Country / RegionUnited Kingdom

Primary LanguageEnglish

1st Year Published—

Annual Volume~ 86 articles / year

StatusActive

Total Publications1,968

Publisher OrgEmerald Publishing Limited

Visit Journal Website

Submission Info

Publishing ModelSubscription

Peer Review—

Review Time—

Acceptance Rate—

OA License—

OA Rate—

Ethics & Quality

COPE Member✗ No

OASPA Member✗ No

Not on Predatory Lists✓ Yes

Think.Check.Submit Compliance

thinkchecksubmit.org

6/12 · 50%

✅

Do you know the journal / publisher?

Emerald Group Publishing Ltd.

✅

Does the journal have a website?

✓ Linked

✅

Is the ISSN verified?

0887-6045 / 0887-6045

✅

Indexed in a trusted database?

Scopus

❌

Peer review process documented?

N/A

❌

Follows ethical publishing standards (COPE)?

N/A

❌

APC fees clearly disclosed?

N/A

✅

Not on predatory/blacklists?

✓ Clean

❌

Long-term digital preservation?

N/A

❌

Plagiarism detection in place?

N/A

❌

Listed in DOAJ (verified OA)?

N/A

✅

Primary language documented?

English

Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.

Publication & Citation Trend

Articles published

Times cited

2019

2020

2021

2022

2023

2024

2025

2026

Source: OpenAlex · Note: citations accumulate over time so older years appear higher

SJR Quartile by Discipline

Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.

MarketingQ1

Subject Classification

Web of Science Categories

Business

Scopus Categories

Marketing

Research Topics (OpenAlex)

Customer Service Quality and LoyaltyConsumer Behavior in Brand Consumption and IdentificationConsumer Retail Behavior StudiesService and Product InnovationDigital Marketing and Social Media