The Journal of Service Theory and Practice focuses on understanding service as a complex, socially and technologically mediated phenomenon. It examines how various factors, including artificial intelligence, digital transformation, and organizational climate, influence employee and customer experiences, engagement, and outcomes. The journal also explores service recovery strategies, the role of anthropomorphism in service robots, and the transformation of manufacturing firms into service providers.
Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.
Publication & Citation Trend
Articles published
Times cited
2019
2020
2021
2022
2023
2024
2025
2026
Source: OpenAlex · Note: citations accumulate over time so older years appear higher
SJR Quartile by Discipline
Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.
Strategy and ManagementQ1
Subject Classification
Web of Science Categories
BusinessManagement
Scopus Categories
Strategy and Management
Research Topics (OpenAlex)
Customer Service Quality and LoyaltyService and Product InnovationDigital Marketing and Social MediaConsumer Retail Behavior StudiesJob Satisfaction and Organizational BehaviorConsumer Behavior in Brand Consumption and IdentificationTechnology Adoption and User BehaviourEmotional Labor in ProfessionsAI in Service InteractionsPsychology of Social Influence