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Service Industries Journal

Taylor and Francis Ltd. · United Kingdom · Est. 1983

ISSN1743-9507

SJR Q1✓ WOS SSCI✓ Scopus / SJR

/ 100

High Trust

PubScope credibility score from verifiable indexing & ethics signals

Score Breakdown

◆ WoS flagship (SCIE/SSCI/AHCI)78

✓ Corroboration (2 more)+12

Total90

Level data: Norwegian Register (HK-dir), NLOD 2.0. · Third-party records · how this is calculated · Report an error →

⚡ Speed vs Prestige

How does this journal balance review speed with impact level?

160

days submission → published

measured · last 20 articles · accept 151d

SJR Rank

Top 25% in field

Impact Factor & Quartile · Web of Science (JCR)

✓ Indexed in the Web of Science Core Collection (SSCI) — Clarivate publishes an official Journal Impact Factor and JCR quartile for this journal.

See the official Impact Factor & quartile on the journal’s page ↗

The Impact Factor & JCR quartile are licensed by Clarivate — we link you to the official source instead of reprinting a number that can go out of date. Open metrics below: SCImago Q1. Source: Clarivate Journal Citation Reports.

SJR Scorei

2.041

H-Indexi

124

CiteScore

View ↗

Scopus metric · on the journal’s page

SNIPi

1.861

Total Worksi

3,090

Total Citationsi

88,536

2yr Mean Citednessi

7.95

Open Impact Factor alternative

Aims & Scope✦ Compiled from public sources

The Service Industries Journal aims to improve knowledge of the services sector, service firms, and their effective management. It publishes articles examining topics such as customer satisfaction as a corporate objective in retail banking and the cultural changes required to achieve it.

AI-compiled from public web sources · verify on publisher page →

General Information

Country / RegionUnited Kingdom

Primary LanguageEnglish

1st Year Published1983

Annual Volume~ 43 articles / year

StatusActive (last: 2026)

Total Publications3,090

Publisher OrgTaylor & Francis

Visit Journal Website

Submission Info

Peer Review—

Review Time—

Acceptance Rate—

OA License—

OA Rate—

Ethics & Quality

COPE Member✗ No

OASPA Member✗ No

Not on Predatory Lists✓ Yes

Think.Check.Submit Compliance

thinkchecksubmit.org

6/12 · 50%

✅

Do you know the journal / publisher?

Taylor and Francis Ltd.

✅

Does the journal have a website?

✓ Linked

✅

Is the ISSN verified?

1743-9507

✅

Indexed in a trusted database?

WoS, Scopus

❌

Peer review process documented?

N/A

❌

Follows ethical publishing standards (COPE)?

N/A

❌

APC fees clearly disclosed?

N/A

✅

Not on predatory/blacklists?

✓ Clean

❌

Long-term digital preservation?

N/A

❌

Plagiarism detection in place?

N/A

❌

Listed in DOAJ (verified OA)?

N/A

✅

Primary language documented?

English

Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.

Publication & Citation Trend

Articles published

Citations received

4.4k

2019

2.4k

2020

1.7k

2021

2.3k

2022

1.5k

2023

677

2024

201

2025

2026

Source: OpenAlex · Each year’s green bar = citations earned by that year’s papers, counted to date — so recent years look lower simply because their papers haven’t had time to be cited yet.

SJR Quartile by Discipline

Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.

Management of Technology and InnovationQ1

Strategy and ManagementQ1

Subject Classification

Web of Science Categories

Management

Scopus Categories

Management of Technology and InnovationStrategy and Management

Research Topics (OpenAlex)

Customer Service Quality and LoyaltyConsumer Retail Behavior StudiesDigital Marketing and Social MediaService and Product InnovationConsumer Behavior in Brand Consumption and IdentificationTechnology Adoption and User BehaviourInnovation and Knowledge ManagementJob Satisfaction and Organizational BehaviorDiverse Aspects of Tourism ResearchInternational Business and FDI

Frequently asked questions about Service Industries Journal

Is Service Industries Journal a predatory journal?

PubScope has no integrity flags on record for Service Industries Journal: it is indexed in Web of Science, Scopus, and is not on DOAJ's withdrawn list. Its PubScope Trust Score is 90/100. Indexing is a transparency signal, not a guarantee — always confirm fit and policies before submitting.

What is the impact factor of Service Industries Journal?

Service Industries Journal is indexed in the Web of Science Core Collection, so Clarivate publishes an official Journal Impact Factor for it (since the 2023 Journal Citation Reports, every Core Collection journal — including Arts & Humanities and Emerging Sources titles — receives one). PubScope links to Clarivate's official source rather than reprinting the number, which can be out of date. Its open 2-year mean citedness is 7.95.

Is Service Industries Journal indexed in Scopus and Web of Science?

Service Industries Journal is indexed in Web of Science, Scopus.