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Journal of Service Research

SAGE Publications Inc. · United States · Est. 1998

ISSN1094-6705eISSN1552-7379

SJR Q1✓ WOS SSCI✓ Scopus / SJR

Impact Factor & Quartile · Web of Science (JCR)

✓ Indexed in the Web of Science Core Collection (SSCI) — Clarivate publishes an official Journal Impact Factor and JCR quartile for this journal.

See the official Impact Factor & quartile on the journal’s page ↗

The Impact Factor & JCR quartile are licensed by Clarivate — we link you to the official source instead of reprinting a number that can go out of date. Open metrics below: SCImago Q1. Source: Clarivate Journal Citation Reports.

📊 Standing in its field

Where this journal ranks among others in the same subject area.

SJR · Scopus

Top 25% in field

Clarivate’s JCR quartile is a separate ranking and may differ

SJR Scorei

5.517

H-Indexi

182

SNIPi

3.392

Total Worksi

972

Total Citationsi

135,270

2yr Mean Citednessi

6.94

Open Impact Factor alternative

Aims & Scope

Subject areas: Business; Management; Information Systems; Organizational Behavior and Human Resource Management; Sociology and Political Science.

General Information

Country / RegionUnited States

Primary LanguageEnglish

1st Year Published1998

FrequencyQuarterly

StatusActive (last: 2026)

Total Publications972

Publisher OrgSAGE Publishing

Visit Journal Website

Submission Info

Peer Review—

OA License—

OA Rate—

Ethics & Quality

COPE Member✗ No

OASPA Member✗ No

Not on Predatory Lists✓ Yes

Think.Check.Submit Compliance

thinkchecksubmit.org

6/11 · 55%

✅

Do you know the journal / publisher?

SAGE Publications Inc.

✅

Does the journal have a website?

✓ Linked

✅

Is the ISSN verified?

1094-6705 / 1552-7379

✅

Indexed in a trusted database?

WoS, Scopus

❌

Peer review process documented?

N/A

❌

Follows ethical publishing standards (COPE)?

N/A

✅

Not on predatory/blacklists?

✓ Clean

❌

Long-term digital preservation?

N/A

❌

Plagiarism detection in place?

N/A

❌

Listed in DOAJ (verified OA)?

N/A

✅

Primary language documented?

English

A twelfth criterion — whether APC fees are clearly disclosed — is not scored here; it is left out of the total rather than counted as a failure. Publication charges appear in the metrics card above.

Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.

Publication & Citation Trend

Articles published

Citations received

2.4k

2019

5.6k

2020

1.9k

2021

2.2k

2022

1.4k

2023

645

2024

219

2025

2026

Source: OpenAlex · Each year’s green bar = citations earned by that year’s papers, counted to date — so recent years look lower simply because their papers haven’t had time to be cited yet.

SJR Quartile by Discipline

Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.

Information SystemsQ1

Organizational Behavior and Human Resource ManagementQ1

Sociology and Political ScienceQ1

Subject Classification

Web of Science Categories

BusinessManagement

Scopus Categories

Information SystemsSociology and Political ScienceOrganizational Behavior and Human Resource Management

Research Topics (OpenAlex)

Customer Service Quality and LoyaltyService and Product InnovationConsumer Retail Behavior StudiesConsumer Behavior in Brand Consumption and IdentificationDigital Marketing and Social MediaJob Satisfaction and Organizational BehaviorPsychology of Social InfluenceTechnology Adoption and User BehaviourConsumer Market Behavior and PricingAI in Service Interactions

Frequently asked questions about Journal of Service Research

Is Journal of Service Research a predatory journal?

PubScope has no integrity flags on record for Journal of Service Research: it is indexed in Web of Science, Scopus, and is not on DOAJ's withdrawn list. Indexing is a transparency signal, not a guarantee — always confirm fit and policies before submitting.

What is the impact factor of Journal of Service Research?

Journal of Service Research is indexed in the Web of Science Core Collection, so Clarivate publishes an official Journal Impact Factor for it (since the 2023 Journal Citation Reports, every Core Collection journal — including Arts & Humanities and Emerging Sources titles — receives one). PubScope links to Clarivate's official source rather than reprinting the number, which can be out of date. Its open 2-year mean citedness is 6.94.

Is Journal of Service Research indexed in Scopus and Web of Science?

Journal of Service Research is indexed in Web of Science, Scopus.

What is the aims and scope of Journal of Service Research?