This journal explores the multifaceted nature of service, encompassing the impact of artificial intelligence and technology on service systems, customer experiences, and employee roles. It examines consumer vulnerability in various service contexts, including healthcare and social services, and investigates customer-to-customer interactions and their management. The journal also delves into service design, employee motivation, and the productivity paradox in service industries.
Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.
Publication & Citation Trend
Articles published
Times cited
2019
2020
2021
2022
2023
2024
2025
2026
Source: OpenAlex · Note: citations accumulate over time so older years appear higher
SJR Quartile by Discipline
Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.
Information SystemsQ1
Organizational Behavior and Human Resource ManagementQ1
Sociology and Political ScienceQ1
Subject Classification
Web of Science Categories
BusinessManagement
Scopus Categories
Information SystemsSociology and Political ScienceOrganizational Behavior and Human Resource Management
Research Topics (OpenAlex)
Customer Service Quality and LoyaltyService and Product InnovationConsumer Retail Behavior StudiesConsumer Behavior in Brand Consumption and IdentificationDigital Marketing and Social MediaJob Satisfaction and Organizational BehaviorPsychology of Social InfluenceTechnology Adoption and User BehaviourConsumer Market Behavior and PricingAI in Service Interactions