This journal explores the multifaceted nature of service management, with a strong emphasis on value co-creation and co-destruction dynamics across various industries. It investigates the impact of digitalization, artificial intelligence (AI), and generative AI on service innovation, customer experience, and organizational capabilities. The journal also examines the role of public policy, organizational citizenship behavior, and ethical considerations in service delivery, alongside methodological approaches for service research.
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⚡ Speed vs Prestige
How does this journal balance review speed with impact level?
Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.
Publication & Citation Trend
Articles published
Times cited
2019
2020
2021
2022
2023
2024
2025
2026
Source: OpenAlex · Note: citations accumulate over time so older years appear higher
SJR Quartile by Discipline
Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.
Business, Management and Accounting (miscellaneous)Q1
Strategy and ManagementQ1
Tourism, Leisure and Hospitality ManagementQ1
Subject Classification
Web of Science Categories
Management
Scopus Categories
Tourism, Leisure and Hospitality ManagementStrategy and ManagementBusiness, Management and Accounting (miscellaneous)
Research Topics (OpenAlex)
Customer Service Quality and LoyaltyService and Product InnovationDigital Marketing and Social MediaConsumer Retail Behavior StudiesConsumer Behavior in Brand Consumption and IdentificationAI in Service InteractionsTechnology Adoption and User BehaviourJob Satisfaction and Organizational BehaviorInnovation and Knowledge ManagementOutsourcing and Supply Chain Management