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Journal of Service Management

Emerald Group Publishing Ltd. · United Kingdom · Est. 2009

ISSN1757-5818eISSN1757-5826

SJR Q1✓ WOS SSCI✓ Scopus / SJR

/ 100

High Trust

PubScope credibility score from verifiable indexing & ethics signals

Score Breakdown

◆ WoS flagship (SCIE/SSCI/AHCI)78

✓ Corroboration (2 more)+12

Total90

Level data: Norwegian Register (HK-dir), NLOD 2.0. · Third-party records · how this is calculated · Report an error →

⚡ Speed vs Prestige

How does this journal balance review speed with impact level?

Publication speed: not measurable

publisher doesn’t disclose per-article submission dates — we never estimate

SJR Rank

Top 25% in field

Impact Factor & Quartile · Web of Science (JCR)

✓ Indexed in the Web of Science Core Collection (SSCI) — Clarivate publishes an official Journal Impact Factor and JCR quartile for this journal.

See the official Impact Factor & quartile on the journal’s page ↗

The Impact Factor & JCR quartile are licensed by Clarivate — we link you to the official source instead of reprinting a number that can go out of date. Open metrics below: SCImago Q1. Source: Clarivate Journal Citation Reports.

SJR Scorei

3.759

H-Indexi

115

CiteScore

View ↗

Scopus metric · on the journal’s page

SNIPi

2.798

Total Worksi

716

Total Citationsi

53,878

2yr Mean Citednessi

5.96

Open Impact Factor alternative

Aims & Scope

Subject areas: Management; Business, Management and Accounting (miscellaneous); Strategy and Management; Tourism, Leisure and Hospitality Management.

General Information

Country / RegionUnited Kingdom

Primary LanguageEnglish

1st Year Published2009

Annual Volume~ 39 articles / year

StatusActive (last: 2026)

Total Publications716

Publisher OrgEmerald Publishing Limited

Visit Journal Website

Submission Info

Peer Review—

Review Time—

Acceptance Rate—

OA License—

OA Rate—

Ethics & Quality

COPE Member✗ No

OASPA Member✗ No

Not on Predatory Lists✓ Yes

Think.Check.Submit Compliance

thinkchecksubmit.org

6/12 · 50%

✅

Do you know the journal / publisher?

Emerald Group Publishing Ltd.

✅

Does the journal have a website?

✓ Linked

✅

Is the ISSN verified?

1757-5818 / 1757-5826

✅

Indexed in a trusted database?

WoS, Scopus

❌

Peer review process documented?

N/A

❌

Follows ethical publishing standards (COPE)?

N/A

❌

APC fees clearly disclosed?

N/A

✅

Not on predatory/blacklists?

✓ Clean

❌

Long-term digital preservation?

N/A

❌

Plagiarism detection in place?

N/A

❌

Listed in DOAJ (verified OA)?

N/A

✅

Primary language documented?

English

Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.

Publication & Citation Trend

Articles published

Citations received

3.3k

2019

6.4k

2020

2.2k

2021

2.5k

2022

2023

594

2024

199

2025

2026

Source: OpenAlex · Each year’s green bar = citations earned by that year’s papers, counted to date — so recent years look lower simply because their papers haven’t had time to be cited yet.

SJR Quartile by Discipline

Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.

Business, Management and Accounting (miscellaneous)Q1

Strategy and ManagementQ1

Tourism, Leisure and Hospitality ManagementQ1

Subject Classification

Web of Science Categories

Management

Scopus Categories

Tourism, Leisure and Hospitality ManagementStrategy and ManagementBusiness, Management and Accounting (miscellaneous)

Research Topics (OpenAlex)

Customer Service Quality and LoyaltyService and Product InnovationDigital Marketing and Social MediaConsumer Retail Behavior StudiesConsumer Behavior in Brand Consumption and IdentificationAI in Service InteractionsTechnology Adoption and User BehaviourJob Satisfaction and Organizational BehaviorInnovation and Knowledge ManagementOutsourcing and Supply Chain Management

Frequently asked questions about Journal of Service Management

Is Journal of Service Management a predatory journal?

PubScope has no integrity flags on record for Journal of Service Management: it is indexed in Web of Science, Scopus, and is not on DOAJ's withdrawn list. Its PubScope Trust Score is 90/100. Indexing is a transparency signal, not a guarantee — always confirm fit and policies before submitting.

What is the impact factor of Journal of Service Management?

Journal of Service Management is indexed in the Web of Science Core Collection, so Clarivate publishes an official Journal Impact Factor for it (since the 2023 Journal Citation Reports, every Core Collection journal — including Arts & Humanities and Emerging Sources titles — receives one). PubScope links to Clarivate's official source rather than reprinting the number, which can be out of date. Its open 2-year mean citedness is 5.96.

Is Journal of Service Management indexed in Scopus and Web of Science?

Journal of Service Management is indexed in Web of Science, Scopus.

What is the aims and scope of Journal of Service Management?