Home›Search›International Journal of Quality and Service Sciences

International Journal of Quality and Service Sciences

Emerald Group Publishing Ltd. · United Kingdom · Est. 2008

ISSN1756-6703

SJR Q1✓ WOS ESCI✓ Scopus / SJR

/ 100

High Risk

Score Breakdown

✓ WoS ESCI+10

✓ Scopus Q1+25

Total35

Journal Impact Factor

This journal is indexed in Web of Science (JCR) and has an official Journal Impact Factor. View the current value on the journal’s page ↗

SJR Score

0.783

H-Index

CiteScore

View ↗

Scopus metric · on the journal’s page

SNIP

1.361

Total Works

508

Total Citations

13,212

2yr Mean Citedness

3.27

Free JIF alternative

Aims & Scope✦ Inferred from recent articles

This journal focuses on the study of quality and service sciences, with a particular emphasis on how technology, sustainability, and customer experiences intersect within various service sectors. Research explores the impact of artificial intelligence, digital innovation, and data-driven cultures on organizational performance, marketing strategies, and employee well-being. Additionally, the journal investigates service quality, customer satisfaction, and value co-creation, often through systematic literature reviews and empirical studies across healthcare, hospitality, insurance, and other service industries.

AI-summarised from recent articles · verify on publisher page →

⚡ Speed vs Prestige

How does this journal balance review speed with impact level?

SJR Rank

Top 25% in field

General Information

Country / RegionUnited Kingdom

Primary LanguageEnglish

1st Year Published2008

Annual Volume~ 26 articles / year

StatusActive (last: 2026)

Total Publications508

Publisher OrgEmerald Publishing Limited

Visit Journal Website

Submission Info

Peer Review—

Review Time—

Acceptance Rate—

OA License—

OA Rate—

Ethics & Quality

COPE Member✗ No

OASPA Member✗ No

Not on Predatory Lists✓ Yes

Think.Check.Submit Compliance

thinkchecksubmit.org

6/12 · 50%

✅

Do you know the journal / publisher?

Emerald Group Publishing Ltd.

✅

Does the journal have a website?

✓ Linked

✅

Is the ISSN verified?

1756-6703

✅

Indexed in a trusted database?

Scopus

❌

Peer review process documented?

N/A

❌

Follows ethical publishing standards (COPE)?

N/A

❌

APC fees clearly disclosed?

N/A

✅

Not on predatory/blacklists?

✓ Clean

❌

Long-term digital preservation?

N/A

❌

Plagiarism detection in place?

N/A

❌

Listed in DOAJ (verified OA)?

N/A

✅

Primary language documented?

English

Based on the Think.Check.Submit framework by DOAJ, COPE & OASPA. All data from verified open sources.

Publication & Citation Trend

Articles published

Times cited

2019

2020

2021

2022

2023

2024

2025

2026

Source: OpenAlex · Note: citations accumulate over time so older years appear higher

SJR Quartile by Discipline

Scimago ranks this journal separately in each subject category — its quartile can differ by discipline.

Business, Management and Accounting (miscellaneous)Q1

Subject Classification

Web of Science Categories

Management

Scopus Categories

Business, Management and Accounting (miscellaneous)

Research Topics (OpenAlex)

Customer Service Quality and LoyaltyQuality and Supply ManagementService and Product InnovationConsumer Retail Behavior StudiesConsumer Behavior in Brand Consumption and IdentificationTechnology Adoption and User BehaviourDigital Marketing and Social MediaJob Satisfaction and Organizational BehaviorInnovation and Knowledge ManagementQuality and Management Systems